Chick-Fil-A has been named the nation’s favorite fast-food restaurant for the fourth year in a row, despite contributing to organizations that have campaigned against marriage equality.
The American Customer Service Index polled 23,000 consumers and scored fast-food restaurants on a 100-point scale. They ranked them on quality of food, variety of menu items, customer service and cleanliness.
The Georgia-based chicken sandwich chain scored the highest with an 86, a point off from its score last year. Second place was given to an “all other restaurants” category, or various quick-service eateries that weren’t big enough to be ranked individually. Panera Bread came in third place with 81, and Arby’s, Chipotle, Pizza Hut and Papa John’s were tied for fourth place.
(Chick-fil-A did not immediately return a request for comment).
Meanwhile, Wendy’s (77); Burger King (76) QSR, -0.03% ; Sonic (76); Jack in the Box (75); and Mcdonald’s (69) MCD, +0.51% ranked the lowest on the ACSI list.
Chick-fil-A’s sales increased 13.5% in 2018 to $10.18 billion up from $8.97 billion in 2017, despite opening only six days a week, according to a ranking of the top 500 restaurant chains by Technomic. It surpassed Taco Bell, Subway, Wendy’s, Burger King and Domino’s in sales.
Stil, the ACSI survey results were met with backlash on Facebook FB, +1.12% and Twitter TWTR, -0.63% amid Pride Month, with some pointing out the chain’s reported donations to anti-LGBTQ groups and calling out the chain on Twitter for its “homophobic bigotry.”
except for the people that refuse to go there because of their homophobic bigotry
— B A Shaw (@bradfordashaw) June 26, 2019
In March, ThinkProgress, a public policy research and advocacy organization, published a report revealing that